Contacting our team

Our customer care team is available by email and live chat, Monday to Friday: 9:00 to 17:00 Central European Time for the UK and EU, and 9:00 to 17:00 Mountain Time for the US, Canada and Australia.

Email support@northwind-outdoor.example and we'll reply within 1 business day. Please include your order number if you have one.

This assistant answers most questions straight away and can pass your conversation to our team when you need a person.