1. It reads your help pages
FAQ, shipping, returns, sizing and contact pages. Nothing to write or set up, and it keeps up when you change them.
For online stores with a support team
Answer your store's repeat questions before they become tickets.
An AI assistant that answers customers from your own help pages, links the page behind every answer, and hands everything else to your team in the helpdesk you already use. You pay 30 cents for each conversation it resolves.
2. It answers on your site
In any language, in seconds, day and night, with a link to the page behind each answer. For Shopify stores it can also say where an order is.
3. It hands over the rest
Complaints, refunds and anything your pages don't cover go to your team in Gorgias, Zendesk or any helpdesk, with the conversation attached.
Pricing
- 30 cents for each conversation it resolves without your team. Hand-offs cost nothing.
- $300 a month minimum, paid monthly, cancel any time. No setup fee.
- Helpdesk AI add-ons typically charge $0.90 to $2.00 for each resolution.
Black Friday is November 27. Will your pages answer what shoppers ask?
We check your public help pages against the 20 questions shoppers ask most in November and December, show you which ones they miss, and build you a working assistant from them. Free, in about a minute.
Check my store See the Holiday Readiness IndexQuestions store owners ask us
- Does it make things up? It answers only from your pages and links the page it used. When your pages don't cover something, it says so and passes the customer to your team.
- How long does setup take? One line of code on your site, the same day.
- Which platforms? Any website. Order status works with Shopify.
- What do you keep? The conversations, so you can see what customers ask, and the email a customer leaves for your team. No tracking cookies. See privacy.