Damaged, faulty or wrong item

If your order arrives damaged or faulty, or isn't what you ordered, tell us within 14 days of delivery. Contact our team with your order number and a photo of the problem (and of the item label, for a wrong item).

We'll send a replacement or a full refund, including shipping, and email you a free return label. Please keep the item until we reply.

Faults that appear later are covered by our 2-year warranty: see Warranty and repairs.