Tracking your order

When your order ships, we email you a tracking link, usually within 24 hours of dispatch. You can also see tracking in your account under Orders. Guest checkout: use the link in your confirmation email, or enter your order number and email on the Track order page.

Tracking can take up to 24 hours to show the first scan after the email arrives.

If tracking hasn't changed for 5 business days, or it says delivered but you can't find the parcel, check with neighbours and your building's mail room first. Then contact our team with your order number: we'll open a claim with the carrier and send a replacement or a refund if the parcel is lost.